Frequently Asked Questions
Everything you need to know about your luxury footwear experience.
How do I determine the best fit for my A. Soliani shoes?
Our shoes generally run true to size, but since many of our luxury flats are handcrafted from supple leather, they will mold to your feet over time. We recommend checking the specific size guide on each product page for detailed measurements.
What is your return and exchange policy?
We offer a 14-day return window for all unworn, pristine items in their original packaging. Please note that items marked as 'Final Sale' are not eligible for returns or exchanges.
Where are your products manufactured?
All A. Soliani footwear is proudly handcrafted in Italy by skilled artisans using traditional techniques and premium European leathers to ensure the highest quality and durability.
How long will it take for my order to ship?
Orders are typically processed within 1-2 business days. Standard shipping within the continental U.S. usually takes 3-5 business days, while international shipping times vary by destination.
Do you offer international shipping?
Yes, we ship to most countries worldwide. Shipping costs and estimated delivery dates will be calculated at checkout based on your specific location and local customs regulations.
How can I care for my leather flats?
To maintain the beauty of your shoes, we recommend avoiding direct contact with water and harsh chemicals. Use a soft, dry cloth to wipe away dust and store them in the provided dust bags when not in use.