Returns & Exchanges
At A. Soliani, we want you to love your handcrafted footwear, which is why we offer a 14-day return window for unworn items in their original packaging. Please ensure soles are unmarked and all protective materials are included to qualify for a full refund or exchange.
Initiate Your Request
Visit our online returns portal with your order number and email address to select the items you wish to send back.
Prepare the Package
Place the unworn shoes in their original dust bags and blue box, ensuring they are packed securely inside a shipping carton.
Label and Ship
Affix the prepaid shipping label provided via email to your package and drop it off at any authorized carrier location.
Inspection and Refund
Once our atelier receives and inspects your return for quality standards, your refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing